CSN Motorcycle Training Ltd is a company registered in England and Wales, registration number: 04716885, registered office: West Hill, 61 London Road, Maidstone, Kent, ME16 8TX. VAT Registration Number: 725 5302 53
CSN Motorcycle Training
Riverside 3 Car Park
Sir Thomas Longley Road
Medway City Estate
Rochester
Kent ME2 4SQ
Tel: 01634 296 500
Email: info@csnmotorcycletraining.co.uk
We are a Driver and Vehicle Standards Agency Motorcycle Approved Training Body (ATB)
The “DVSA” and “Enhanced Rider Scheme” logo’s are the property of the Driver and Vehicle Standards Agency under the Crown Copyright. All other materials on this site are protected by copyright and intellectual property laws and are the property of CSN Motorcycle Training. Unless stated otherwise, you may only access and download the materials located on csnmotorcycletraining.co.uk for personal, non-commercial use.
We do not warrant that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
Except for death or personal injury caused by our negligence, CSN Motorcycle Training, its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of csnmotorcycletraining.co.uk or any information, services or content on csnmotorcycletraining.co.uk.
The laws of England and Wales shall govern your use of the site and you hereby agree to submit to the exclusive jurisdiction of the English courts.
Privacy policy
Last Updated: 26/09/2015
1. Introduction
1.1 We are committed to safeguarding the privacy of our customers, in this policy we explain how we handle your personal data.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information regarding your computer and about your visits to and use of this site (including your IP address, browser type & version, operating system, referral source, duration of visit, page views and website navigation paths;
(b) any details you willingly provide when contacting us via Phone, Email, Webform, Live Chat or in person whilst making any form of inquiry;
(c) information relating to any booking you make, including transactions such as your name, contact information and payment details;
(d) information that you post to our website or social media pages (including your names, profile pictures and the content of your posts;
(e) any other personal information that you choose to send to us; and
(f) information relating to your Driving Licence, test certificates and training
2.2 before you disclose to us any personal information relating to another person, you must obtain that person’s consent to the disclosure and handling of that information in accordance with this policy.
3. Using personal information
3.1 Personal information submitted to us either through this website or any other medium will be used for the purposes specified in this policy;
3.2 We may use your personal information to:
(a) administer and improve our website and offered services;
(b) personalise our website experience for you;
(c) enable you to use the services on our website;
(d) fulfill any training organised through our website;
(e) send booking information, invoices, payment reminders and to collect payments from you;
(f) send you notifications that you have specifically requested;
(g) send you marketing related communications relating to our services (or the businesses of carefully-selected third parties) which we think may be of interest to you by me (You may inform us at any time that you no longer wish to receive such communications);
(h) provide third-parties (namely Google Analytics and LiveChat Inc) with statistical information about our users, not including any information that would allow them to individually identify any user; and
(i) ensure our website remains secure and prevent any possible fraud
3.3 We will never provide your information to any third-party for any marketing or other purposes
3.4 Any online payment transactions are handled through our payment provider, Payment Sense. You can review their privacy policy here. All information shared with our payment provider is done only to the extent necessary for the purpose of processing your payment, refunding payments and dealing with complaints and queries relating to any such transactions.
4. Disclosing personal information
4.1 Your personal information may be disclosed to any employee, insurer or official motorcycle training body such as the Driver and Vehicle Standards Agency insofar as is reasonably necessary for the purpose set out in this policy.
4.2 We may otherwise disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in relation to any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal right (including providing information to others for the purpose of fraud prevention); and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5. International data storage and transfer
5.1 Information that we collect may be stored or transferred to the United States of America, which does not have data protection laws equivalent to those in force in the United Kingdom.
5.2 Information that you publish to our social media for publication may be available, via the internet around the world. We cannot prevent the use or misuse of such information by others.
5.3 You expressly agree to the transfer and storage of personal information as described in this section 5.
6. Retaining personal information
6.1 This section 6 presents our data retention policies and procedures, which are designed to help ensure that we comply with our obligations relating to our storage and deletion of personal information.
6.2 Notwithstanding the other provisions of this section 6, we will retain documents (including those stored electronically) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
7. Security of your personal information
7.1 We will take all reasonable technical and organisation precautions to prevent the loss or misuse of your personal information.
7.2 All of the personal information that we store will be done on secured (password & firewall protected) servers.
7.3 All electronic payment transactions entered through our site or in person will be protected by encryption technology
7.4 You acknowledge that the transmission of data over the internet is inherently insecure and as such, we cannot guarantee the security of data sent over the internet.
8. Amendments
8.1 We may need to update this policy from time to time by publishing a new version at this location
8.2 You should check this page occasionally to ensure you are happy with any changes made
9. Your rights
9.1 You may request for us to provide you with any personal information that we hold about you; the provision of such information will be subject to:
(a) the payment of a fee of £10; and
(b) Providing appropriate verification of your identity such as a photocopy of a valid passport or driving licence
9.2 You may instruct us at any time to stop processing your personal information for marketing purposes.
10. Third party website Links
10.1 Our website includes links to and details regarding third-party websites.
10.2 We have no control over the privacy policies and practices of such websites and as such cannot be held responsible for them.